Effective Date: 04 August 2025
Elite Access Concierge – General Terms and Conditions for Strategic Partners
Issued by: Elite Access Concierge, Dubai, United Arab Emirates
Preamble
Elite Access Concierge (“EAC”, “we”, “us”, or “our”) is a bespoke luxury service provider based in Dubai, offering exceptional lifestyle, travel, and personal concierge solutions to discerning clients worldwide. Our philosophy is defined by discretion, precision, and unrivaled service standards.
These General Terms and Conditions (“Terms”) govern our professional engagement with third-party service providers, vendors, banks, and payment platforms (each a “Partner”) who are carefully selected to collaborate in delivering excellence to our clientele.
1. Our Philosophy and Standards
1.1 Mission. To curate and facilitate unique, high-touch luxury experiences across travel, lifestyle, and personal services with absolute discretion and precision.
1.2 Vision. To become the region’s most trusted private concierge platform by aligning with elite service partners and upholding uncompromising standards.
1.3 Expectations. We only engage with partners who reflect our values: integrity, confidentiality, reliability, and impeccable delivery.
2. Our Core Services
The Partner acknowledges that Elite Access Concierge provides services including, but not limited to:
3. Engagement Principles
3.1 These Terms apply to all commercial dealings between EAC and the Partner unless superseded by a duly executed agreement.
3.2 Partners must operate in accordance with all applicable UAE laws and regulations, including those issued by the Dubai Department of Economy and Tourism (DET), Federal Tax Authority (FTA), Central Bank, and other competent authorities.
3.3 Partners are selected on an invitation-only basis. No rights of exclusivity or entitlement arise from these Terms unless expressly granted.
4. Confidentiality and Non-Disclosure
4.1 Any information shared by EAC, including client data, service preferences, logistics, or commercial matters, is strictly confidential and must be safeguarded accordingly.
4.2 Confidentiality extends for a period of five (5) years from the conclusion of the business relationship, and indefinitely in respect of client identities and proprietary know-how.
4.3 Partners may not refer to the relationship with EAC in any form of publicity, marketing, or public material without prior written consent.
5. Regulatory and Data Compliance
5.1 If the Partner handles payment, identity, or personal data, it must comply with all applicable data protection frameworks, including:
6. Payment and Invoicing
6.1 Payment terms shall be defined in individual service orders or framework agreements. In the absence of specific terms, payment shall be made within 30 calendar days from the date of a valid invoice.
6.2 Invoices must reflect the agreed pricing, tax treatment, and applicable documentation, and reference the relevant service engagement.
6.3 No surcharge may be imposed for credit card or international payments unless pre-approved in writing by EAC.
7. Performance and Delivery
7.1 Partners must perform services to standards that reflect the prestige of the EAC brand and clientele. This includes:
8. Intellectual Property
8.1 All logos, business processes, materials, documents, and content provided by EAC remain its intellectual property.
8.2 No license or right to use such materials is granted except as required for service delivery and with written approval.
9. Indemnity and Limitation of Liability
9.1 The Partner shall indemnify and hold harmless EAC and its clients from all claims, losses, penalties, and legal costs arising from:
10. Force Majeure
Neither party shall be liable for delay or failure in performance caused by events outside its reasonable control, including acts of God, war, pandemic, natural disaster, governmental restrictions, or technology failure. In such cases, the parties shall endeavor to minimize impact and resume obligations promptly.
11. Termination
11.1 EAC may terminate any relationship or engagement with immediate effect if:
12. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the United Arab Emirates, and any dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, unless otherwise agreed in writing.
13. Notices
All notices or formal communications shall be addressed to:
Elite Access Concierge
Office 1912-51, The Binary by OMNIYAT
Business Bay, Dubai, United Arab Emirates
Email: info@ea-concierge.com
Phone: +971-4552-6492 | +971-526-031-755
Website: www.ea-concierge.com
14. Final Provisions
14.1 These Terms constitute the entire understanding between EAC and the Partner in respect of the matters herein and may only be amended in writing.
14.2 No waiver shall be deemed effective unless in writing.
14.3 If any clause is held unenforceable, the remainder shall remain valid.
Elite Access Concierge operates on a foundation of trust, discretion, and elite service delivery. Our Partners are selected not only for their capabilities, but for their alignment with the values that define our brand. By engaging with us, you acknowledge your role in upholding the highest standards of service, confidentiality, and integrity. We look forward to a relationship defined by mutual respect, flawless execution, and a shared commitment to excellence.
Elite Access Concierge (“EAC”, “we”, “us”, or “our”) is a bespoke luxury service provider based in Dubai, offering exceptional lifestyle, travel, and personal concierge solutions to discerning clients worldwide. Our philosophy is defined by discretion, precision, and unrivaled service standards.
These General Terms and Conditions (“Terms”) govern our professional engagement with third-party service providers, vendors, banks, and payment platforms (each a “Partner”) who are carefully selected to collaborate in delivering excellence to our clientele.
1. Our Philosophy and Standards
1.1 Mission. To curate and facilitate unique, high-touch luxury experiences across travel, lifestyle, and personal services with absolute discretion and precision.
1.2 Vision. To become the region’s most trusted private concierge platform by aligning with elite service partners and upholding uncompromising standards.
1.3 Expectations. We only engage with partners who reflect our values: integrity, confidentiality, reliability, and impeccable delivery.
2. Our Core Services
The Partner acknowledges that Elite Access Concierge provides services including, but not limited to:
- Bespoke international travel and itinerary design
- VIP access to global events (sports, fashion, art, etc.)
- Luxury accommodation and private aviation
- Lifestyle facilitation (relocation, healthcare, education, legal)
- Personal shopping, reservations, and private requests
- Further details are available at www.ea-concierge.com.
3. Engagement Principles
3.1 These Terms apply to all commercial dealings between EAC and the Partner unless superseded by a duly executed agreement.
3.2 Partners must operate in accordance with all applicable UAE laws and regulations, including those issued by the Dubai Department of Economy and Tourism (DET), Federal Tax Authority (FTA), Central Bank, and other competent authorities.
3.3 Partners are selected on an invitation-only basis. No rights of exclusivity or entitlement arise from these Terms unless expressly granted.
4. Confidentiality and Non-Disclosure
4.1 Any information shared by EAC, including client data, service preferences, logistics, or commercial matters, is strictly confidential and must be safeguarded accordingly.
4.2 Confidentiality extends for a period of five (5) years from the conclusion of the business relationship, and indefinitely in respect of client identities and proprietary know-how.
4.3 Partners may not refer to the relationship with EAC in any form of publicity, marketing, or public material without prior written consent.
5. Regulatory and Data Compliance
5.1 If the Partner handles payment, identity, or personal data, it must comply with all applicable data protection frameworks, including:
- UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data
- PCI-DSS (for payment processors)
- Anti-Money Laundering and Know Your Customer (AML/KYC) obligations
6. Payment and Invoicing
6.1 Payment terms shall be defined in individual service orders or framework agreements. In the absence of specific terms, payment shall be made within 30 calendar days from the date of a valid invoice.
6.2 Invoices must reflect the agreed pricing, tax treatment, and applicable documentation, and reference the relevant service engagement.
6.3 No surcharge may be imposed for credit card or international payments unless pre-approved in writing by EAC.
7. Performance and Delivery
7.1 Partners must perform services to standards that reflect the prestige of the EAC brand and clientele. This includes:
- Timeliness and reliability
- Discreet handling of client requests
- Real-time communication in case of delays, complications, or risks
8. Intellectual Property
8.1 All logos, business processes, materials, documents, and content provided by EAC remain its intellectual property.
8.2 No license or right to use such materials is granted except as required for service delivery and with written approval.
9. Indemnity and Limitation of Liability
9.1 The Partner shall indemnify and hold harmless EAC and its clients from all claims, losses, penalties, and legal costs arising from:
- Breach of contract, confidentiality, or law
- Service errors, negligence, or misconduct
- Reputational harm linked to the Partner's actions
10. Force Majeure
Neither party shall be liable for delay or failure in performance caused by events outside its reasonable control, including acts of God, war, pandemic, natural disaster, governmental restrictions, or technology failure. In such cases, the parties shall endeavor to minimize impact and resume obligations promptly.
11. Termination
11.1 EAC may terminate any relationship or engagement with immediate effect if:
- There is a material breach of these Terms;
- There is reputational or regulatory risk;
- Discretion, confidentiality, or delivery are compromised.
12. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the United Arab Emirates, and any dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, unless otherwise agreed in writing.
13. Notices
All notices or formal communications shall be addressed to:
Elite Access Concierge
Office 1912-51, The Binary by OMNIYAT
Business Bay, Dubai, United Arab Emirates
Email: info@ea-concierge.com
Phone: +971-4552-6492 | +971-526-031-755
Website: www.ea-concierge.com
14. Final Provisions
14.1 These Terms constitute the entire understanding between EAC and the Partner in respect of the matters herein and may only be amended in writing.
14.2 No waiver shall be deemed effective unless in writing.
14.3 If any clause is held unenforceable, the remainder shall remain valid.
Elite Access Concierge operates on a foundation of trust, discretion, and elite service delivery. Our Partners are selected not only for their capabilities, but for their alignment with the values that define our brand. By engaging with us, you acknowledge your role in upholding the highest standards of service, confidentiality, and integrity. We look forward to a relationship defined by mutual respect, flawless execution, and a shared commitment to excellence.